It's the Way You Say ItBy: Carol A. Fleming A revised and updated edition of the detailed, down to earth guide to speaking your mind effectivelyincludes useful exercises. The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they dont think they can change it. Its the Way You Say It is a thorough, nuts and bolts