96-12: Analyzing Corrosion Rates of Copper for Open Recirculating SystemsA Total Quality Management (TQM) Program consists of at least three topics: Quality Function Development, Quality Costs and Problem Solving Techniques. This paper reviews five problem solving techniques in order to solve the following problem: "Why are copper corrosion rates as measured by coupon so high in recirculating cooling waters?" The techniques used include brainstorming, flow charts, histograms, and papeto analysis and cause and effect